Support

We usually reply within a day or two.

Cancelling or changing your subscription

Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Ivory. You can cancel any time; it runs to the end of the week or month you've paid for.

A refund

Apple handles refunds: ask at reportaproblem.apple.com.

Ivory can't hear my piano

• A digital piano or keyboard: plug it in with USB, or connect it over Bluetooth from the Bluetooth button at the top of Ivory's main screen. Ivory then hears exactly what you play.
• An acoustic piano: allow the microphone when Ivory asks (or in your iPhone's Settings › Ivory), and stand the iPhone near the piano, away from a fan or TV.

Your data

To stop Ivory keeping your conversations and playing, turn off "Help improve Ivory" in Settings › Privacy & data. To delete your account and what we’ve kept, use Settings › Privacy & data › Account data & deletion in the app, or write to us. More in the privacy policy.